Refund policy

Return and Refund Policy

Incorrect or Damaged Goods

We apologise if you have experienced an error with your HQ Parts UK Ltd delivery. Please report any discrepancy to us within 7 days of receipt of the goods and we will endeavour to resolve any issue as quickly as possible. Please email info@hqparts.uk and quote the HQ Parts UK Ltd Order Number.

Where replacements are required, we will ensure these are dispatched without delay, subject to availability.

Should your consignment arrive in poor condition we would ask that this is noted on any carrier documents. Where signatures may not be taken for any reason, we advise that you request for any damages be noted on the carrier's device or documents. We strongly advise that you take a photo of any damaged packaging as well as the delivery label.

Regrettably credits in relation to parcel shortages cannot be upheld if the consignment has been signed for as complete.

Customer Return Requests

This typically refers to goods supplied that are no longer required and must be approved by the HQ Parts UK Ltd Customer Services team. All requests must be accompanied with the relevant HQ Parts UK Ltd Order Number. Please issue your request by contacting info@hqparts.uk.

Return Conditions:

  • Only goods bought within 28 days may be considered for return
  • All returns will be subject to a handling charge of £20.00
  • All goods must be in their original packaging and in good condition: Unused, un-opened and un-damaged & without any additional labelling or marking
  • Goods with either an expiry or best before date, may be declined for return
  • Goods returned will be subject to an inspection by our supplier's QC Department. Only goods deemed suitable for re-sale can be passed for credit
  • We are unable to accept product in less than minimum order quantities for credit
  • It will remain the customer's responsibility to return the stock
  • It will remain the customer's responsibility to pack the stock appropriately, ensuring the product arrives in resalable condition
  • We regret that any unsolicited returns will be refused
  • Credits can only be issued upon receipt of goods and approval by QC

Any return of stock due to service failure as agreed will be collected at our cost. Please ensure these goods remain in a resalable condition and may be inspected by our supplier's QC team prior to credit.